FAQs

You frequently have questions … we usually have answers!

Shipping & Handling

  • Yes – we offer tracking on all items so you know when your order will arrive.  You will receive an auto-generated email to the email address you used to place your order when we purchase the shipping label. Please check your spam folder if you do​n’t see it in your inbox.

  • Our shipping charges are based on the size and weight of the package plus the cost of the shipping box. Shipping charges are listed with each product, so there won’t be any surprises when you go to check out.

    We do everything we can to make shipping charges as low as possible. Below is a list of all of our products and associated shipping charges:

    Para-Shoot — $2.00

    Chord Chart — $2.00

    Bones Bag — $4.00

    Accessory Bag — $4.00

    Hammers — $6.00

    Hammer Case — $6.00

    Bones — $6.00

    Capo-Clip — $6.00

    Music Holder — $9.00

    Hammered Dulcimer Stand, all sizes — $20.00

    Mountain Dulcimer Stand, all sizes — $20.00

    Mountain Dulcimer Holder — $20.00

    Wandering Wolf Mountian Dulcimer — $20.00

  • Yes! In almost all cases, the shipping charge will only be what is charged for the largest/heaviest item, with the highest shipping cost, so you won’t get charged extra. The shipping charge will show in the cart before you complete your purchase.

  • Yes! But we are notable to ship directly from our website. If you live outside the US, please send us an email with the item(s) you want and your complete mailing address, and we will get back to you with a shipping estimate. We are not familiar with every country’s mailing address format, so it helps if you specify which part is your street address, province name, and city name. In order to ship to you, we will also need your full name and a telephone number. Keep in mind that you will likely have to pay VAT. We may be able to estimate that for you, but we have no way of accurately determining what that charge will be. We work hard to make international shipping charges as low as possible.

Returns & Exchanges

  • We work hard to make sure you are happy with your purchase. If you have doubts or questions, please contact us before you order.

    If there are problems with your order let us know, and we will do our best to work with you to ensure you are satisfied. If we made an error, we’ll cover the shipping.

    Refund of the purchase price will be issued when we receive the return.

    We cannot accept returns or offer refunds for products that have been damaged or altered by purchasers in any way.

  • If you want to exchange an item purchased for another, please contact us with the issue. If an error was made on our part, we’ll cover the shipping both ways. If the problem is a preference on your part, we ask that you pay for shipping.

Shopping

  • No. Our workshops are in our home and barn, and we don’t have a brick and mortar store. We sell online and in person at festivals. You can find what festivals we will be vending at on our Calendar page.

  • For online purchases, we currently accept credit cards and PayPal. Contact us if you wish to pay with a check and we can arrange that.

    If you buy from us at a festival, you can use a credit card, PayPal, Square, Apple Pay, cash or check.

Repairs

  • Absolutely! Leather is not hard to replace and you can do it yourself. If you don’t have a source for the leather, let us know and we will send you some. For an emergency repair, a few layers of moleskin padding, which you can buy at any pharmacy, will work well and actually last quite awhile.

    If you are unable to do the repair yourself and you have a pair of our hammers, or Bob Bedard’s original hammers, we’ll replace the leather at no charge - you only pay shipping charges. Contact us and we will advise you on how to package the hammers so they won’t get damaged in transit. If you are at one of the festivals we attend, stop by the booth, and we’ll replace the leather then.

  • Yes. Ebony edges withstand a lot, but years of exuberant playing can wear them down. Contact us and include some photos, and we will discuss hammer repairs with you.

  • It all depends on the repair needed and where the damage is on the hammer. Contact us and include some photos and we’ll be happy to discuss it with you.

About Our Products

  • No, unfortunatley our shop is not set up to do custom engraving work for customers at this time.

  • Cherry is one of the nicest hardwoods to work with.  It is light weight yet still quite strong, and it has the potential for some amazing grain patterns along with quite a bit of color variation.  It will also change color with time, getting gradually darker when exposed to sunlight.   If you leave your stand exposed to sunlight for extended periods of time expect noticeable differences in color in areas that were covered by the straps or other pieces of wood.

    Maple is stronger than cherry but can weigh half again as much.  It has very little variability in grain pattern compared to cherry and the color and tone will remain the same regardless of sunlight exposure.

    Our Extra-Tall Model Hammered Dulcimer Stand is only offered in maple because of the strength needed to hold up a potentially very heavy dulcimer on very tall legs.  For our Standard Model Hammered Dulcimer Stand either wood will hold any model and weight hammered dulcimer out there, but the choice is yours.  All of our other stands are offered in cherry only, because in the end, these stands are intended to fold up and carry with you, so the lighter in weight they are, the better.  

  • There are two reasons:  First, metal hinges can break – most do eventually, and the screws holding them often loosen with a lot of use.   Second, we wanted a stand that allowed adjustment of the playing angle, and the hinge prevents that.  The double layers of the extra heavy webbing allow playing angle adjustment, will never break, and the screws holding them will never come loose. 

  • We use brass hinges, screws and washers wherever we can.  The brass looks much nicer than steel and will never rust.  It takes a lot of extra time and more technique to use brass, but once it is in place it will survive anything that normal wear and tear will cause. 

  • We’ve experimented with a lot of different finishes, applied using different methods, and settled on two finishes applied one after the other.  Shellac goes on first, which is an alcohol-based natural finish made from the deposited secretions of an Asian insect on tree bark.  It is non-toxic to breathe in and makes one of the best sanding sealers known.  Next, three coats of an oil-based wipe on polyurethane are applied.  These products together produce an excellent finish that handles abuse well and protects the wood from humidity.  

  • Acrylic edges sound almost like ebony, but they just don’t wear out.  Hard core players have been using our acrylic edged hammers close to 10 years now, and they look like they were just made.   Ebony edges will need to be replaced eventually, but acrylic will not.

  • Our felted hammers reduce the volume, but not the quality of the sound, and allow the strings to have the ringing sustain that makes the hammered dulcimer the instrument that it is.  In contrast, dampers mute the sound and cut the sustain short.  Felted hammers are great in a group setting, for practice at home, when you are new to jams or just learning a tune and you don’t want to stand out, or when you are looking for a more soothing sound.

  • Acrylic grips make up seventy-five percent or more of our hammer sales.  They look great, feel great, and have a finish that wood just cannot compare too.   The other thing they add is weight, but in a way most people do not consider it.   Many players say they want light weight hammers.  What people really want is a hammer that has a light head-weight.  The acrylic grips, with their added weight, shifts the balance point of the hammer, essentially making the striking portion of the hammer lighter.  For example, a hammer with acrylic grips that weighs 10 grams will feel as if it was a hammer weighing in at only 8 grams.   Try a pair, and you will see what we mean.